“They made my birthday really special. I even had cards from staff and other visitors. They waited for my family, and we had a lovely cake. I have a friend here, and we have a lovely time chatting. She comes to my room because I don’t like to leave. I have a personalised menu; the head chef came and saw me. It’s been running for three weeks, and it’s great. I am well looked after. I know all the staff, and they know me. Even the new staff are good. Staff visit me in their own time.”

Resident